Browsing Tag
Customer Engagement
Oracle Bestowed with ‘Leader’ Title in IDC’s Utilities Customer Engagement and Experience
Customers today expect an intuitive, easy digital experience in the matter of utility service providers. In recognition of this, IDC announced recognizing Oracle as a leader in Utilities Customer Engagement and Experience. The IDC report added that Oracle “can be…
SAP Enhances Customer Support and Engagement with AI-based Updates
SAP’s customer experience solutions now include AI-driven updates for enhanced, real-time customer engagement, support. They include Incident Solution Matching services, Incident Solution Matching and Automatic translation.
AWS Introduces Recommendation Scores in Amazon Personalize
Easy machine learning-driven personalization capabilities for AWS applications, website etc, without the need of any machine learning experience, is now supplemented with the introduction of recommendation scores. Personalized recommendations for targeted marketing, tailored searches etc., can thus be generated, and…
