Browsing Tag
digital engagement
Telefonica Vivo and Amdocs Sign a Multi-Year Managed Service Extension Agreement
Extending their partnership, Telefônica Vivo (Brazil) and Amdocs announced signing a multi-year managed service extension agreement. Moreover, Telefônica Vivo has decided to leverage the state-of-the-art data management solution based on Amdocs DataONE to bolster its digital engagement with customers.
Five9 Introduces an Omnichannel Digital Engagement Solution to Deliver Greater CX
Five9 Digital Engagement integrates multiple digital channels like voice, email, SMS, webchat, video, and social messaging apps like Facebook Messenger, Twitter, WhatsApp, WeChat etc. The omnichannel SaaS offering, introduced recently, can be used to create enhanced customer experiences.
