Browsing Tag
speech analytics
Pega Grabs Qurious.io to Analyze Service Calls in Real-Time
Pegasystems announced acquiring the cloud-based, real-time, AI-powered speech analytics solution provider Qurious.io. Qurious.io’s SaaS offering will empower Pega’s customer service agents to analyze service calls in real-time and thereby help solve complex customer service issues.
Evolve IP Launches AI-Led Speech Analytics & Voice Recording Platform For Microsoft Teams
The provider of Work Anywhere™ solutions, Evolve IP unveiled its latest voice recording, transcription, and speech analytics platform with AI-led natural language processing, called Evolve RECAP. This platform is uniquely designed for the Evolve Contact Suite, Cisco unified communications and…
